Utility Billing System (UBS)

I am unable to add administrative fees or NSF fees with the way it was changed without notification

As the backflow module currently functions, printing testing letters will print for all accounts that have a test due in a month. There should be an option to print letters for only accounts that are past due.

I would like to be able to run a report to get the active customer accounts for any given time frame for each service. This would be helpful for reporting to outside agencies and auditing.

if the Date of Birth and ID lines are added, this page will have all the information needed to export to Experian for credit reporting purposes.

Create an online portal to allow customers to apply for utiltiy serivce accounts online. Ideally, once customer has applied the application would sit in a queue for processing by staff member. This would greatly reduce our data entry time.

Add a quick link to associated data record on notes under review. When you open notes under review, if you want to see more information about that note or customer acount you have to leave the note screen and go to a different menu for inquiry. It...

When reconciling credit card payments, Front Counter payments don’t show an account number nor name of the person making the payment. We have had several issues where we don’t know who made the payment and asked point and pay to reverse the paymen...

Currently there is no way to have a deposit charged on a monthly bill and have it show up in the deposits report.

Currently we have to pull the work order type code report to see the list of work orders for example "Semi Perms" and then go to the work order menu and type in every work order individually to print and save. It would be so helpful to pull the wo...

Develop an easier to use app for field staff to use on their phones when in the field. Allow for easy picture upload, GPS locating, and note creation. Current W/O process is cumbersome and clunky. Causes a lot of issues for our field teams when cl...