The State of Florida has begun a program that provides assistance for electric customers which is funded by the Federal Government. The funds MUST be used to pay for electric services ONLY. Unfortunately, UBS does not have the ability to designate...
Add a report in the Backflow Testing Module to show all backflow devices, serial numbers and test dates
In the Backflow Testing Module of UBS, there is not a report that can be ran to show all test dates and serial numbers. Currently, backflow reporting has to be submitted by month. To get device serial numbers, you need to run Serial Numbers with G...
Create an online portal to allow customers to apply for utiltiy serivce accounts online. Ideally, once customer has applied the application would sit in a queue for processing by staff member. This would greatly reduce our data entry time.
Currently we have to pull the work order type code report to see the list of work orders for example "Semi Perms" and then go to the work order menu and type in every work order individually to print and save. It would be so helpful to pull the wo...
Add a quick link to associated data record on notes under review. When you open notes under review, if you want to see more information about that note or customer acount you have to leave the note screen and go to a different menu for inquiry. It...
When reconciling credit card payments, Front Counter payments don’t show an account number nor name of the person making the payment. We have had several issues where we don’t know who made the payment and asked point and pay to reverse the paymen...
Sending text messages to customers or communicating emails about changes in pickup services is a challenge when only business numbers for the third-party payment company are on file. The agency needs to have the option to send the message to the c...
Develop an easier to use app for field staff to use on their phones when in the field. Allow for easy picture upload, GPS locating, and note creation. Current W/O process is cumbersome and clunky. Causes a lot of issues for our field teams when cl...
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