ADG Product Ideas
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Utility Billing System (UBS)

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Add ability to charge deposits on bills

Currently there is no way to have a deposit charged on a monthly bill and have it show up in the deposits report.
Guest about 1 month ago in Utility Billing System (UBS) 0

UBS, File Maintenance, Customer Master, Customer, add a line for DOB and ID.

if the Date of Birth and ID lines are added, this page will have all the information needed to export to Experian for credit reporting purposes.
Guest 11 months ago in Utility Billing System (UBS) 0

Add letter capability to send to all customers.

Occasionally, we would like to send a user defined letter to all customers. The ability to some of ADG's fields like name, address and the barcode would be very useful.
Guest 25 days ago in Utility Billing System (UBS) 0

Pull & Print all work orders by type code

Currently we have to pull the work order type code report to see the list of work orders for example "Semi Perms" and then go to the work order menu and type in every work order individually to print and save. It would be so helpful to pull the wo...
Marina Hull 8 months ago in Work Orders 0

Online Utility Application Portal

Create an online portal to allow customers to apply for utiltiy serivce accounts online. Ideally, once customer has applied the application would sit in a queue for processing by staff member. This would greatly reduce our data entry time.
Dallas Lee about 2 years ago in Utility Billing System (UBS) 0

Credit card payments report for Front Counter

When reconciling credit card payments, Front Counter payments don’t show an account number nor name of the person making the payment. We have had several issues where we don’t know who made the payment and asked point and pay to reverse the paymen...
Rachel Osborne over 1 year ago in Utility Billing System (UBS) 0

Add Inquiry Screen to Notes on Review Notes

Add a quick link to associated data record on notes under review. When you open notes under review, if you want to see more information about that note or customer acount you have to leave the note screen and go to a different menu for inquiry. It...
Dallas Lee about 2 years ago in Utility Billing System (UBS) 1

Develop Mobile Work Order App for Field Staff

Develop an easier to use app for field staff to use on their phones when in the field. Allow for easy picture upload, GPS locating, and note creation. Current W/O process is cumbersome and clunky. Causes a lot of issues for our field teams when cl...
Dallas Lee almost 2 years ago in Work Orders 0

Generate Receipt for mis-applied payments between accounts

Transfer mis-applied payment from one account to another should generate a receipt (or some sort of report) for a paper trail. Audit concern.
Rachel Osborne over 1 year ago in Utility Billing System (UBS) 0

Ability to send multiple emails for backflow testing annual letter

Under UBS-Backflow Testing-Annual Letters there is not the ability to send multiple emails to accounts who may have a backflow test due. Letters can be printed but the ability to send out multiple emails like delinquent letters or billing would be...
Guest 2 months ago in Backflow 0 Planned