Credit card payments report for Front Counter

When reconciling credit card payments, Front Counter payments don’t show an account number nor name of the person making the payment. We have had several issues where we don’t know who made the payment and asked point and pay to reverse the payment (point and pay do not disclose the card holder’s information). Point and pay (bottom portion of the report) show enough information (if needed) to research payments to ensure proper posting. The Pay ID is helpful but is a hit-and-miss and not the first option for an inquiry.