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Utility Billing System (UBS)

Showing 27 of 193

Generate Receipt for mis-applied payments between accounts

Transfer mis-applied payment from one account to another should generate a receipt (or some sort of report) for a paper trail. Audit concern.
Rachel Osborne 12 months ago in Utility Billing System (UBS) 0

Email customer when a automated payment fails in Point & Pay

Currently, we need to email customers when their automated payment fails in Point & Pay. Could this be done automatically?
Bob Russell 3 months ago in Utility Billing System (UBS) 3 Already exists

Extra Line for Warnings

Currently only one warning appears on the Inquiring Screen as a warning, you have to drill down. It would be nice to have multiple lines for warnings, i.e. Cash Only Customer on one line and a second line No Payment Arrangements allowed until furt...
Guest 8 months ago in Utility Billing System (UBS) 0

Work order

Be able to use generic email address for the location where there is no utility service. For example, water leak repair and maintenance at the cemetery.
Tamano Dean 7 months ago in Work Orders 1

Add a drop down menu for secondary address field

It would be helpful to add a drop down menu for the secondary address field using the USPS approved secondary unit designators (Apartment - APT, Suite - STE, Unit - UNIT, Room - RM, etc.).
Guest about 2 months ago in Utility Billing System (UBS) 0

Consumption Journal Demand No Reads

I would like to see the consumption journal alert when there is not a demand read for Demand and Demand Tracking locations. It will alert even if there is a consumption reading.
Guest about 2 months ago in Utility Billing System (UBS) 0

have system create a QR code that would email and print on bills that would take customers directly to their account payment screen.

No description provided
Guest 11 months ago in Utility Billing System (UBS) 1

Add telephone number to UBS Cash Receipts screen

Often times when taking payments from customers, customers will ask a question that requires follow up. Currently, we write down the account number and then ask the customer for their telephone number because it is quicker than logging into anothe...
Guest over 1 year ago in Utility Billing System (UBS) 1

Add a drop down menu when adding phone numbers to UBS.

This feature would allow us to be able to put in a cell number for more then one account holder without having to put one of them under home and the other under cell as we do with the current set up.
Guest over 1 year ago in Utility Billing System (UBS) 0

(FMS) ABILITY TO EMAIL PAYMENT RECEIPT IMMEDIATELY AFTER PAYMENT...

IT WOULD BE INCREDIBLY MORE CONVENIENT TO BE ABLE TO HIT EMAIL RECEIPT WHILE THE RECEIPT IS OPEN RIGHT AFTER CONCLUDING PAYMENT, WITHOUT HAVING TO CLOSE THEN RE-OPEN THE RECEIPT TO BE ABLE TO EMAIL IT.
AMY WALDO 3 months ago in Utility Billing System (UBS) 4 Already exists