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ADG Product Ideas
Created by Guest
Created on Sep 8, 2023

Changing the message to customer on invoice when enrolled in auto-pay

When our customers, who are set up for auto-pay, have a bill generated, the statement that gets printed and mailed to them has a message in the body of the statement that says, "Your Credit Card will be charged on <DATE>". That message says the same thing regardless of whether they are set up for auto-pay on credit card, debit, or echeck. Our suggestion is to change that verbiage to be less specific. We think it should say something like, "Your Automatic Payment will be processed on <DATE>". Thank you!

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