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ADG Product Ideas
Status Already exists
Created by Bob Russell
Created on Jun 27, 2024

Email customer when a automated payment fails in Point & Pay

Currently, we need to email customers when their automated payment fails in Point & Pay. Could this be done automatically?

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  • Admin
    Cale Schweitz
    Reply
    |
    Jul 9, 2024

    Yes, sir. That will send the message to notify the customers.

  • Bob Russell
    Reply
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    Jul 9, 2024

    Cale ��� do I just need to check the box that says ���Send Automated Email to Customers During Bulk Processing���?

    Bob Russell
    Crestview Water & Sanitation District
    (303) 429-1881

  • Admin
    Cale Schweitz
    Reply
    |
    Jul 9, 2024

    The system currently emails customers to the address on file, notifying them of a failed payment. This message is located in 10. UBS Master Maintenance on the Point & Pay tab.