ADG Product Ideas
Ideally- I would like to see the CFCAA payments work similar to the way deposits work. 1) CSR Posts $X to the electric fund. 2) when the bill generates, ADG “pulls” funds and applies the credit to the electric fun. Step 2 would repeat until all funds are depleted.
Or if something like the payment plan but we put the amount of credit in for the service. Each billing cycle it will pull the amount ex: EL for the month and apply the credit. It will do this until the credit has run out.
In the State of Florida the Department of Commerce has a program (LIHEAP) which provides assistance to customers needing assistance on EL ONLY. These funds are supposed to be for EL ONLY; however, the way ADG is set up if a customer has a $1,000 credit and the Utility bill is $100 EL, $50 gas, $50 water, $25 wastewater, $25 Garbage ($250 total) the system distributes the $1000 LIHEAP funds across all services. Ideally, when a CSR posts the $1000 (LIHEAP) to electric-that $1000 should sit in the account until the electric portion of their bill "consumes" the credit.